Frequently Asked Questions

Honest Answers to Help You Drive with Confidence

At Quality Automotive, we believe in transparency and ensuring our customers have all the information they need. Below are answers to some of the most frequently asked questions about our services, warranties, and policies.

General Questions

  • Do I need an appointment for service?

    We recommend making an appointment to ensure timely service. You can schedule online or call us.

  • Do you offer financing for repairs?

    Yes! We offer financing options to help you manage unexpected repairs. Ask our team for details.

  • What payment methods do you accept?

    We accept cash, checks, debit, credit cards, and financing through our partnered programs.

  • Do you offer a shuttle service?

    Yes! We provide local shuttle service and can give you a ride home or to work as long as it’s within 5-10 miles of our shop. We’ll even pick you up!

Warranty & Service Policy

Limited Lifetime Warranty

  • What does the Limited Lifetime Warranty cover?

    This warranty covers defects in parts and workmanship performed by Quality Automotive for as long as you own the vehicle. It does not cover normal wear-and-tear items like brake pads, rotors, rubber components, tires, bulbs, and fluids beyond their recommended service intervals.

  • Are there any limitations to the Limited Lifetime Warranty?

    Yes, the warranty is void if the vehicle is used for racing, competition, or shows signs of negligence or intentional damage.

  • What maintenance is required to keep my Limited Lifetime Warranty valid?

    Regular maintenance services must be performed twice a year or every 5,000–6,000 miles, whichever comes first.

3-Year / 36,000-Mile Nationwide Warranty (TechNet)

  • What is the TechNet Nationwide Warranty?

    All customers receive a 3-year/36,000-mile nationwide warranty through TechNet, ensuring covered repairs are honored at any participating location across the country.

  • How do I find a TechNet Warranty Provider?

    Use the TechNet Warranty Locator to find a provider near you.

  • What does TechNet Roadside Assistance include?

    TechNet offers free roadside assistance, including towing, jump-starts, flat tire changes, and fuel delivery.


    📞 Roadside Assistance Hotline: 866-588-0728

Digital Vehicle Health Check

  • What is the Digital Vehicle Health Check?

    Every vehicle we service receives a comprehensive 45-point digital inspection, including photos, technician notes, and recommendations for future maintenance.

  • How do I receive my Digital Health Check report?

    We send the report via text and email, so you can review it from anywhere.

  • Why is a Digital Health Check important?

    It helps catch small issues before they become major problems, ensuring your vehicle remains safe and reliable.

Preventative Maintenance

  • Why is regular maintenance important?

    Routine maintenance prevents costly breakdowns, improves fuel efficiency, and extends the lifespan of your vehicle.

  • What services should I get regularly?

    We recommend oil changes every 3,000–5,000 miles, tire rotations every 5,000 miles, and a full health check at least once a year.

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